Return and Refund Policy

Refunds & Returns

Return Process

Time Frame: Customers have 30 days from the date of receiving the item to initiate a return.
Condition: Products must be returned unopened and unused.
Fees: An additional restocking fee (typically around 20%) may apply. Return shipping fees are the customer's responsibility.

General Policy

Customer Responsibility: You are responsible for any shipping costs associated with returns or exchanges. You are also responsible for the return labels.
Eligibility: Not all orders are eligible for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.

Swift Refund Processing

Processing Time: Once the return is received and verified, refunds are processed within 7 business days.

Cancellations

Before Order Ships

Policy: Orders can be canceled at any time before they ship, completely free of charge (exceptions apply such as custom orders, see below).
How to Cancel: Contact us during business hours or email us anytime to cancel your order and receive a full refund.

Reach us during business hours: Monday - Friday (9 am to 5 pm EST) at +1 (307) 218-3275 or email support@mygolfdirect.com at any time.

Custom Orders

Policy: Custom or made-to-order products cannot be canceled or refunded once they are put into production. All sales are final for custom-made and Made-to-order products.
Warranty: These orders come with a warranty guaranteeing a fully functional and operational product.
Clarification: If unsure whether your order is custom or made-to-order, please contact us for confirmation.

Exchange Agreement

By purchasing from My Golf Direct, you are acknowledging the following:

Inspection: Inspect the package upon delivery, note any damage, and provide photos to us within 24 hours.
Return Shipping Costs: You are responsible for return shipping and the cost of shipping a new product.
Product Condition: Products must be returned unopened and unused.
Refunds Post-Shipping: If your order has left the warehouse, a full refund is not available. Shipping fees and restocking fees will apply, which vary by product but are usually around 20%.
Shipping Date Estimates: Estimated shipping dates may change due to factors outside our control. Order delays do not justify order cancellations or chargebacks.

Damages

Inspection: Inspect the packaging upon arrival. Note and report any damage when signing for delivery.
Reporting Damage: Send photos of the damage, box, and SKU, along with a description, to support@mygolfdirect.com within 24 hours for freight damage claims. Claims will not be valid if not reported within this time frame.

Warranty

Coverage: Warranty terms vary by manufacturer. Please refer to individual product pages for details.
Damage Upon Arrival: If the item was damaged upon arrival and not reported within 30 days, it will not be covered under warranty.

BOGO Promotions

Full Refund: Both items must be returned for a full refund.
Partial Return: If one item is returned, a replacement or store credit will be issued for that item.
Shipping Costs: The buyer is responsible for actual return shipping charges and potentially a restocking fee, depending on the manufacturer.

Chargebacks

Policy: Filing a fraudulent chargeback will result in criminal liability for theft.
Resolution: Contact us for any issues before filing a chargeback. We are committed to resolving issues fairly.

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