Customers have 30 days from the date of receiving the item to initiate a return. To be eligible, products must be unopened and unused.

Please note that a restocking fee (typically around 15%) may apply, and are determined by the manufacturer. The return shipping fees are the customer's responsibility.

Orders are typically processed within 24 hours, and standard delivery generally takes 6–8 business days. These are average shipping times and may vary depending on the product and destination.

Need it faster?

Expedited shipping is available at an additional cost — please contact us before placing your order if you need express delivery.

Unsure about the timeline?

Once your order is placed, feel free to reach out to us for a more accurate delivery estimate based on your location and the item ordered.

We currently only ship within the USA. All delivery windows are estimates, not guarantees.

Inspect the packaging upon arrival and report any damage when signing for delivery. If you notice any damage, please send photos of the damage & box along with a description, to support@mygolfdirect.com within 24 hours for damage claims.

Yes — orders can be canceled free of charge within 24 hours of being placed, as long as they haven’t shipped. Please note that custom or made-to-order products are non-cancellable once production has begun.

After the 24-hour window, cancellations are still possible in some cases, but a 3% payment processing fee will apply.

To request a cancellation, please contact us during business hours or email us anytime at support@mygolfdirect.com.

Absolutely! We specialize in tailored golf simulator and equipment solutions. If you have specific space requirements, ceiling heights, or unique needs for your home or commercial setup, we're here to help.

Our team can recommend the best configuration based on:

Email us at support@mygolfdirect.com

Or call us directly at +1 (307) 218-3275

We’ll be happy to walk you through the best options and build something that works perfectly for your setup.